Frequently Asked Questions
Everything you need to know about Dr. Brandt Skincare: Take The Doctor Home
How can I track the status of my order?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number. You can use this number on our website or the carrier's portal to monitor your delivery status.
What is the return policy for Dr. Brandt Skincare products?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you may return the product within 30 days of the delivery date for a full refund, excluding shipping costs.
Are Dr. Brandt products tested on animals?
No, Dr. Brandt Skincare is a cruelty-free brand. We do not conduct animal testing on any of our products or ingredients, nor do we ask others to test on our behalf.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer digital payment options such as PayPal, Apple Pay, and Shop Pay for your convenience.
How do I know which products are right for my skin type?
Each product page includes a 'Skin Type' recommendation. You can also take our online Skin Quiz or consult our 'Shop by Concern' section to find the clinical solutions best suited for your specific needs.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout. Please note that duties and taxes may apply upon arrival.